Shipping policy
Thank you for purchasing (or considering) my custom, one-of-a-kind ceramic art sculptures. Please review the following shipping policy carefully before making your purchase.
1. Shipping Costs Shipping costs for my luxury ceramic art sculptures will be calculated based on weight, the destination and the dimensions of the sculpture. Upon checkout, you will be provided with an estimated shipping cost. Final shipping costs will be confirmed upon completing your order.
2. Shipping Methods We offer secure and reliable shipping methods to ensure that your ceramic sculpture arrives safely. Depending on the unique specifications of the piece, shipping methods may include:
- In person local, or national delivery.
- Specialised art courier services for delicate, large and valuable items.
- Fully insured and trackable shipping options.
3. Shipping Times Shipping times will vary depending on the destination and the shipping method selected. Once your order is confirmed, we will provide you with an estimated delivery date. Please note that delivery times may be affected by factors beyond our control, such as customs delays or unforeseen circumstances during transit.
4. Packaging My ceramic sculptures are always carefully packaged to ensure their safe arrival. Each sculpture is securely wrapped and cushioned to protect it from damage during transit. In the unlikely event that your sculpture arrives damaged, please contact me immediately to discuss the options or arrange for a replacement or refund.
5. Customs and Duties International customers are responsible for any customs duties, taxes, or import fees that may apply to their order. These charges are determined by the customs authorities in the destination country and are not included in the purchase price or shipping cost.
6. Shipping Restrictions Please note that I may be unable to ship some sculptures to certain destinations due to legal restrictions or logistical limitations. If you have any concerns about shipping to your location, please contact me directly before placing your order by emailing info@zanamilne.com.
7. Order Tracking Once your order has been shipped, you will receive a tracking number that you can use to monitor the status of your delivery. We recommend tracking your order regularly to ensure timely receipt and address any delivery issues promptly.
8. Shipping Policy Updates We reserve the right to update our shipping policy at any time. Any changes to our policy will be communicated on our website. By placing an order with us, you agree to abide by the terms and conditions outlined in our shipping policy.
If you have any further questions or require assistance regarding shipping, please don't hesitate to contact me at info@zanamilne.com.